Privacy Policy

1. PRESENTATION

1.1 This privacy notice details Dodeca Diamonds' practices regarding the collection, use and protection of personal data provided through the website ("the Site").

1.2 By using our services, you acknowledge that you have read the processing terms described below.

2. DATA CONTROLLER (WHO ARE WE?)

2.1 Identity : Dodeca Diamonds (hereinafter “Dodeca”, “we”, “us” or “our”) is the controller responsible for your personal data.

2.2 Legal entity : Dodeca Diamonds is a trademark of DODECA PARTNERS Sàrl.

2.3 Coordinates:

Correspondence address: P.O. Box 1406 – 1820 Montreux – Switzerland

Email: info@dodeca-diamonds.com

3. PERSONAL DATA COLLECTED

We collect and use the following categories of data:

3.1 Information provided by you : When creating an account, placing an order or filling out a contact form (name, surname, billing and delivery address, email, telephone, demographic information).

3.2 Correspondence : All exchanges with us by email or via our contact forms.

3.3 Browsing information : IP address, browser type, referring sites, pages visited, access times and interactions with our site.

3.4 Anonymous data: Aggregated demographic information and preferences to improve our services.

3.5 Cookies : Navigation tracking and analysis technologies (see our Cookie Policy).

4. PURPOSES AND LEGAL BASIS OF THE PROCESSING

We process your personal data on the following bases:

4.1 Contract execution: Order handling and management, invoicing, secure delivery, payment and customer support.

4.2 Pre-contractual measures: Providing personalized information or quotes before the conclusion of a contract.

4.3 Legitimate interest: Internal administration, fraud prevention (KYC), improvement of our services and business continuity.

4.4 Marketing and profiling: Sending personalized communications and exclusive offers, only with your explicit consent.

4.5 Legal obligations: Compliance with Swiss tax, accounting and regulatory obligations.

4.6 Defense of rights: Processing of information necessary in the context of legal proceedings or the exercise of rights in court.

5. SHARING YOUR PERSONAL INFORMATION

Your data may be shared exclusively with:

5.1 Third-party service providers : Logistics partners (Malca-Amit, FedEx, La Poste), payment providers, hosting providers and IT support, all under contract guaranteeing data security.

5.2 Affiliated companies : Subsidiaries or companies linked to Dodeca Partners Sàrl.

5.3 Regulatory authorities : When required by law, for investigations related to the fight against money laundering or by court order.

5.4 Restructuring : Third parties involved in the event of a merger, acquisition or disposal of assets.

6. INTERNATIONAL TRANSFERS

6.1 Your data is primarily processed and stored in Switzerland.

6.2 In the event of a need for transfer outside Switzerland or the European Economic Area (EEA), adequate protection measures (EU standard contractual clauses) are put in place in accordance with Swiss legislation.

7. SHELF LIFE

Your information is kept for as long as necessary to:

7.1 Provide the ordered products or services.

7.2 Comply with legal and accounting obligations (often 10 years according to Swiss law).

7.3 Prevent fraud and respond to any legal claims or anonymized internal statistics.

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 We use cookies to optimize your experience. For more details on how to manage them, please see our specific Cookie Policy.

8. YOUR RIGHTS

As a user (particularly if you are a resident of the EEA and Switzerland), you have the following rights:

8.1 Access and Rectification : View, correct or update your data.

8.2 Deletion and Limitation: Request the erasure of your data or the limitation of certain processing.

8.3 Objection: You have the right to object to processing based on legitimate interest or to direct marketing.

8.4 Portability: Request the transfer of your data to a third party.

8.5 Withdrawal of consent: Withdraw your agreement at any time for processing based on consent.

8.6 Recourse: File a complaint with the competent data protection authority (PFPDT in Switzerland).

8.7 Exercising your rights: Contact us at info@dodeca-diamonds.com (proof of identity may be required for security reasons).

10. CONTACT & COMPLAINTS

10.1 For any questions concerning your privacy or the processing of your data:

Email: contact@dodeca-diamonds.com (Subject: Data)
Mail: Dodeca Diamonds, P.O. Box 1406, 1820 Montreux, Switzerland.

11. CHANGES TO THE PRIVACY NOTICE

We reserve the right to modify this notice. The updated version will be published with the revised effective date.

UPDATE TO TERMS AND CONDITIONS - April 12, 2026

DODECA DIAMONDS

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